Paraíso Tranquilo - Playa del Carmen

Water, Utilities, and Appliances
The water from the tap is not safe to drink in Mexico. We will provide you with a purified water tank at the time of check-in. Additional bottles can be purchased at a local OXXO or may be arranged with Management for a fee paid directly to them.

Television and Internet must not be reprogrammed, however you can use your personal Netflix account. No wire should be disconnected. If any services need to be reprogrammed by a vendor, the service fee will be deducted from your security deposit.

Appliances will be used for their intended use only.

The bar and grill on the rooftop are available for Guest use. Guests are required to clean used ares including the grill.

Pets
No pets of any kind are allowed.

Smoking
No smoking or vaping inside the unit or on the Condo’s balconies. If smoke is detected the Guest will be responsible for any fees necessary for cleaning and ionization.

Parking
Guests will be allowed parking, as available, in the garage. All vehicles must be registered at the desk.

Housekeeping
The property and all furnishings are to be kept in good order. There is no daily housekeeping service. While linens and bath towels and a startup of limited paper products are included in the condo, daily maid service is not included in the rental rate. Guests are to bring their own beach towels. We do not permit towels or linens to be taken from the condo. We do provide a larger towel that can be taken to the pool on the rooftop terrace.

Owner’s Belongings
There is a locked closet reserved for owner’s use only. This is not to be opened. Breaking into locked closet will consequently have a charge for any missing items and repairs.

Pool Rules
Pool will be open from 9:00am to 10:00 pm.
Parties of more than 6 people are not allowed without prior approval by owner and administration.
The users of the pool are required to wear the appropriate clothing, taking care of morality and good manners.
All children under the age of 13 must be supervised.
Glassware is not permitted. Only use plastic or disposable cups and dishes.
Do not have drinks or cigarettes inside the deck of the pool and wood area.
Those who use the pool do so under their full responsibility since there is no lifeguard service.

Additional Building Rules
No garbage or other objects are to be placed outside the Condo in common areas of the building.
All trash must be deposited in the garbage areas that are located in the parking lot of the condominium. The garbage should be separated.
No excessive noise including but not limited to music and television after 10:00pm.
No hanging any type of clothing, towels, etc on the balconies or corridors. A drying rack will be provided and can be used within the condo or on the small balcony off the master bedroom.
Other rules as expressed on the premises by building administration.

Management Visits
Managers reserve the right to enter the Condo at any time for inspection or repairs. All attempts to schedule such visit will be made with contact to the Guest. We will make every effort to avoid disrupting your stay.

Falsified Reservations
Any reservations obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in.

Liability and Intent
Neither the owner’s representatives nor the owner of the Condo shall be responsible for any accidents, injuries, or losses to guests before, during, or after occupancy. This includes accidents in the case of a fire, water damage, wind damage, strikes, political events, acts of war, theft, epidemics, acts of government or other authorities, custom regulations, changes in airline itinerary, etc. Neither the owner’s representatives nor the owner of the Condo shall be responsible for any stolen or lost items. The Guest absolves Big Rivers Rentals, LLC, agents and owners of any responsibility derived from any of the instances mentioned above.

All Guests are subject to Mexican Law. The Guests named in this agreement is responsible for him/herself and all guests (registered or not). The Guest acknowledges that Big Rivers Rentals, LLC, agents and owners cannot be held responsible regardless of fault for any accident, loss, damage, or injury suffered by the guest or their party regardless or the nature of said occurrence.

Written Exceptions
Any exceptions to the above mentioned policies must be approved in writing in advance.